Refund policy

Return & Refund Policy

At Brinza, your satisfaction comes first. We take care to deliver every order in perfect condition. If something is not right with your purchase, we are here to help.

Returns

We accept return requests only when the product is:

• Damaged during transit
• Defective on delivery
• Not the item you ordered

Please contact us within 48 hours of delivery. The product must be unused, unopened, and in its original packaging, with proof of purchase.

Email support@brinzafoods.com with your Order ID, a short description of the issue, and clear photos or videos of the product. Returns sent without prior approval may not be accepted.

Items we cannot take back

For hygiene and food-safety reasons, we cannot accept returns or exchanges for:

• Opened or used products
• Products without their original packaging
• Items damaged by misuse or improper storage
• Gift cards or free promotional items
• Products bought in special sales or clearance offers, unless they arrive damaged or incorrect

Refunds

Once your return is received and checked, we will let you know whether your refund is approved. If approved:

• Prepaid orders: refunded to your original payment method within 5–7 business days.
• Cash on Delivery orders: refunded by bank transfer once you share your bank details with us.

Your bank or payment provider may take a little extra time to show the refunded amount.

Replacements

If you receive a damaged, defective, or incorrect product, we will send a replacement at no extra cost after verifying the issue.

Late or missing refunds

• Check your bank account again.
• Contact your bank or payment provider, as processing times can vary.
• If it is still missing, write to us and our support team will help.